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Learning Content Hub

Money laundering

04 February 2019
Discover the impact of laundered money and how to recognise it.

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Members receive exclusive discounts on CII tuition, courses and exam entry.

Travel and Pre-Existing Conditions

28 January 2019
Are you selling travel insurance fairly to customers with pre-existing conditions?

Portfolio management

21 January 2019
Find out how to create the perfect portfolio management process.

Introduction to Blockchain

07 January 2019
Learn more about Blockchain and distributed ledger technology.

LinkedIn: Social media marketing

03 January 2019
Learn how to build your online presence to generate leads.

The future of commercial insurance broking »
30 minute video summary of "The Future of Commercial Insurance Broking" report.  
Client Money »
Learn how to handle client money compliantly.
The role of the insurance broker »
Learn more about the roles of an insurance broker.
An Introduction to cyber insurance »
James Brady from Hiscox gives ​an overview of the birth and evolution of the cyber market, with background on cyber insurance coverage and types of claims.
Influencing with integrity »
During this presentation Bernie De Souza will share some tried and tested techniques in a fast paced, interactive, field based presentation which will leave the delegates with the exact words to use and how to deliver them, to help their clients say “yes” in a comfortable manner using soft skills.
Professionalism from the Code of Ethics to the IDD »
The Insurance Distribution Directive came into force on 1st October 2018 and imposed new requirements on training, conflicts of interest, giving advice and product governance.
Where will technology and AI leave people that work in insurance? »
In this presentation, John Warburton outlines the research contained in his contribution to 'The Future of Commercial Insurance Broking' CII publication and 'The Insurtech Book' on the future of employment in the industry, particularly the impact of technology and artificial intelligence.
Easily dealing with conflict and stress »
In today’s fast paced workplace, competition for time, resources, people and clients is increasing and that can lead to conflict and stress making you unproductive, unhappy and even unhealthy.
FCA update »
There is a lot of change affecting insurance firms in the coming year.
The impact and outcomes of the Grenfell fire tragedy »
The Grenfell Tower fire was shocking and tragic with the loss of 72 lives.
Dark Web »
Learn how to stop or identify stolen data on the dark web.
Cyber crime and the evolution of phishing »
Find out more about cyber risk in our CPD video.
SmartWater »
Learn more about this innovative forensic technology that can reduce theft.
Senior Managers & Certification Regime »
Look at compliant methods that encourages brokers to look at managing responsibilities and their outcomes for customers.
Car Security »
Explore security ratings for car alarms and how to advise your clients on securing their vehicles.
Introduction to IDD »
Learn how CPD requirements will change and how to remain compliant through your learning.
GDPR for Brokers »
Learn how to maintain good GDPR practices and your ongoing responsibilities.
Vulnerable Customers »
We examine how to be more inclusive of clients and improving their access to services.
Professional standards and the insurance profession »
The meaning of professionalism, ethics and duty of care in the context of insurance, and how to put professionalism into practice.   
Future of commercial insurance broking webinars »
Four 20-minute webinars based on the report “The Future of Commercial Insurance Broking”. 
Consumer vulnerability - how well is insurance responding? »
Vulnerable customers require special consideration from the insurance profession.
The professional liability of insurance brokers »
Provides an outline of the professional liabilities of insurance brokers and describes; how such liabilities can arise at law and how insurance brokers can incur such liabilities in their everyday activities.
Business planning tips and strategies »
In this CPD video seminar we focus on guidance for businesses - be they small or large - on how to prepare a forward thinking business plan, the range of topics it should address, and how it can be used to drive success.  
An insurance broker's duty »
In this half-hour CPD video we provide an introduction to an insurance broker's duty, commercial insurance (with a client visit). Peter Staddon, head of broker professional development, RWA Group talks about the duties placed on individual brokers and the need to ensure any advice provided is clear, fair and not misleading.
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